The Learning & Development Manager (L&D Manager) is responsible for the effective development, implementation, coordination and presentation of learning strategies and programs. Programs include but are not limited to succession planning, mentoring and continued leadership development. Identifies learning needs in accordance with the company’s strategic and operational plans and provides an annual learning plan in support of the strategy. Plays a key role in communicating the value and impact continuous learning and development has on company growth, operational results, and career advancement. Gathers, reviews, and uses feedback and other training measurement systems, surveys and data to evaluate the success of programs and identify improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Manages the company’s talent management programs; succession planning, mentoring and leadership development by providing expertise in the organization, design, development, implementation and maintenance of the programs for continued professional development of high potential employees (HIPOs). Ensures the programs target development opportunities for HIPOs critical to future growth and align with the company’s strategic and operational planning.
Orchestrates training programs and activities. Evaluates needs then plans training programs accordingly. Conducts needs assessments prior to developing training programs and materials, working with a web-based Learning Management System (LMS), and by coordinating with other training resources. Strategically plans training programs to correspond with staffing changes, operational goals, and division/contract directives. Identifies and builds training programs to support all aspects of the organization. Develops strategic initiatives that enhance development, business performance, employee and team development, productivity, and employee engagement.
Keeps the leadership team and other key management informed of learning and development objectives, purposes and achievements by tracking and monitoring training activities. Continually evaluates the learning needs to improve the quality and efficiency of CNI overall.
Provides internal training when needed to develop operational skills and enhance productivity and quality of work. Arranges for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training.
Builds and maintains strong cross-functional relationships with department heads and management to identify current and future learning and development needs.
Identifies appropriate vendors/training vehicles. Schedules training sessions with vendors ensuring availability, facility setup, audiovisual setup and employee notification and registration.
Proposes and revises training programs based upon research and analyses.
Manages multiple training initiatives and maintains a strong customer service orientation.
Evaluates existing learning programs, makes recommendations for change and implements agreed upon changes.
Develops and implements new learning procedures and guides.
Continuously researches progressive and new training methods and implements based on business need.
Performs qualitative training analysis and confers with leaders to identify and assess training needs and to periodically evaluate training effectiveness. Develops a means of measuring the effectiveness of training programs through tools such as testing and course surveys.
Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
EDUCATION / EXPERIENCE
Bachelor's degree from four-year College or university and a minimum of five years related training management and development experience or equivalent combination of education and experience. Demonstrated training experience and broad understanding of training technologies is required. Experience with skills in instructional design, staff development and skill-building. Must have experience working with learning management systems, E-learning software such as Articulate and other E-learning solutions. Some limited experience working with Adobe Captivate software preferred.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Must be proficient in Microsoft Windows/Office and Power Point, basic working knowledge of SharePoint is preferred.
Must have a demonstrated ability to gather and analyze requirements and the experience to develop and administer technical and end-user training company-wide.
Good vendor management skills required.
Familiar with a variety of the field's concepts, practices, procedures and products, including internet and computer-based training methods.
Must have excellent organizational skills with a high degree of initiative and flexibility.
Must be results-focused and have creative and innovative approaches and ideas.
Must be able to collaborate and communicate effectively across all functions of the organization.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals, ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume, ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.